Last Updated: September 2026
This Medical Disclaimer applies to the Pavera Health Partners website, healthcare navigation and coordination services, consultation-request features, educational content, communications, and related services.
Please read this disclaimer carefully before using our website or relying on information made available through Pavera Health Partners ("Pavera," "we," "our," or "us").
1. General Medical Disclaimer
Information provided on the Pavera Health Partners website is intended primarily for general informational, educational, healthcare-navigation, and coordination purposes.
It is not intended to replace professional medical advice, diagnosis, examination, treatment, or ongoing care from an appropriately qualified and licensed healthcare professional.
Nothing on this website should be interpreted as creating a doctor-patient relationship between you and Pavera Health Partners.
Always seek the advice of a qualified healthcare professional regarding:
- A medical condition
- Symptoms
- Diagnosis
- Medication
- Treatment options
- Surgery
- Medical procedures
- Changes to an existing treatment plan
- Recovery or rehabilitation
- Any questions concerning your health
Do not disregard professional medical advice or delay seeking medical care because of information you have read on this website.
2. Pavera's Role
Pavera Health Partners provides healthcare navigation, facilitation, and coordination services.
Depending on your needs, we may assist with:
- Specialist and hospital matching
- Second medical opinions
- Medical records coordination
- Appointment coordination
- Communication with healthcare providers
- Healthcare navigation
- Treatment-related logistics
- Medical travel coordination
- Recovery and follow-up care coordination
- Other patient-support services
Unless expressly stated otherwise, Pavera is not acting as your treating physician, hospital, clinic, diagnostic laboratory, emergency medical provider, or substitute for a licensed healthcare practitioner.
Our role is to help patients navigate healthcare options and coordinate access to relevant services.
3. No Doctor-Patient Relationship
Using the Pavera website, submitting a consultation request, communicating with a Pavera care coordinator, or providing medical records to Pavera does not by itself establish a doctor-patient relationship between you and Pavera Health Partners.
A clinical relationship may be established separately between you and an independent doctor, specialist, hospital, clinic, or other licensed healthcare provider.
That healthcare provider is independently responsible for the medical services they provide.
4. No Emergency Medical Services
Pavera Health Partners does not provide emergency medical services through this website.
Do not use:
- Website contact forms
- Consultation-request forms
- Social media
- General telephone enquiries
as a substitute for emergency medical assistance.
If you believe you or another person is experiencing a medical emergency, contact the appropriate local emergency service, ambulance provider, hospital, or emergency department immediately.
Examples of potentially urgent symptoms may include severe breathing difficulty, loss of consciousness, severe bleeding, signs of stroke, severe chest pain, serious injury, or other rapidly worsening or life-threatening symptoms.
Do not wait for a response from Pavera before seeking emergency medical assistance.
5. Website Health Information
Pavera may publish information concerning:
- Medical specialties
- Healthcare services
- Treatment pathways
- Medical travel
- Patient preparation
- Recovery
- Healthcare navigation
- Hospitals and specialists
- General health topics
This information is provided for general guidance and should not be considered individualized medical advice.
Medical information changes over time as research, clinical guidance, technology, treatments, regulations, and professional standards evolve.
Although we aim to keep website content useful and reasonably accurate, Pavera does not guarantee that every piece of medical or healthcare information is complete, current, or applicable to every individual.
6. Individual Medical Circumstances Differ
Every patient's circumstances are different.
Appropriate medical care may depend on factors such as:
- Age
- Medical history
- Current diagnosis
- Symptoms
- Medications
- Allergies
- Previous treatments
- Test results
- Family history
- Pregnancy status where relevant
- Existing medical conditions
- Physical examination
- Diagnostic imaging
- Laboratory results
- Professional clinical judgment
Information that may be appropriate for one person may not be appropriate for another.
You should therefore consult an appropriately qualified healthcare professional before making medical decisions.
7. Specialist and Hospital Matching
Pavera may help identify potentially suitable healthcare providers based on information supplied by patients, representatives, referring professionals, and other relevant sources.
Matching may consider factors such as:
- Medical specialty
- Patient condition
- Provider capabilities
- Location
- Treatment availability
- Patient preferences
- Travel requirements
- Other relevant considerations
A specialist or hospital identified through Pavera should not be interpreted as a guarantee that the provider:
- Is the only appropriate option;
- Is the best provider for every patient;
- Will accept the patient;
- Will confirm an existing diagnosis;
- Will recommend a particular treatment;
- Will achieve a particular outcome; or
- Will remain available.
Patients retain the right to ask questions, seek alternatives, and make informed decisions about their healthcare.
8. Independent Healthcare Providers
Doctors, specialists, hospitals, clinics, laboratories, diagnostic centres, therapists, and other healthcare providers coordinated through Pavera may be independent third parties.
Unless expressly stated otherwise, these providers are not employees or agents of Pavera.
They remain independently responsible for:
- Clinical assessments
- Medical examinations
- Diagnoses
- Medical opinions
- Prescriptions
- Treatment plans
- Surgical decisions
- Procedures
- Clinical monitoring
- Patient safety
- Follow-up recommendations
- Professional standards of care
Pavera does not direct or replace the independent clinical judgment of licensed healthcare professionals.
9. Second Medical Opinions
Pavera may facilitate second medical opinions from qualified healthcare professionals.
A second opinion may be based on:
- Medical records
- Diagnostic reports
- Laboratory results
- Medical imaging
- Treatment history
- Physician notes
- Information provided by the patient
The reviewing healthcare professional may require additional information, tests, imaging, or an in-person examination before reaching a conclusion.
A second medical opinion should not automatically be interpreted as a replacement for ongoing care from your existing healthcare provider.
Significant treatment decisions should be discussed with appropriately qualified healthcare professionals who understand your medical circumstances.
10. Remote Review Limitations
Remote consultations and record-based medical reviews can have limitations.
A healthcare professional reviewing records remotely may not have the benefit of:
- A physical examination
- Direct observation
- Complete medical records
- Updated laboratory results
- Current imaging
- Immediate diagnostic testing
For this reason, a remote medical opinion may be preliminary or conditional.
The reviewing provider may recommend an in-person consultation or additional investigations.
11. Medical Records
Pavera may assist with collecting, organizing, and transmitting medical records for healthcare coordination purposes.
Patients and their authorized representatives are responsible for providing information that is accurate and complete to the best of their knowledge.
Pavera generally does not independently verify the clinical accuracy or completeness of every medical document provided by patients, healthcare providers, laboratories, or other third parties.
Missing, inaccurate, outdated, or incomplete medical information may affect a healthcare professional's assessment.
12. Medication and Treatment Decisions
Do not start, stop, increase, reduce, or otherwise change prescribed medication solely because of general information appearing on the Pavera website.
Medication and treatment decisions should be made in consultation with an appropriately qualified healthcare professional.
This includes decisions involving:
- Prescription medicines
- Over-the-counter medicines
- Supplements
- Surgical procedures
- Medical devices
- Therapy
- Rehabilitation
- Diagnostic testing
- Alternative or complementary treatments
13. No Guarantee of Medical Outcomes
Medicine involves uncertainty, and treatment outcomes vary between patients.
Pavera does not guarantee:
- A cure
- Recovery
- Treatment success
- Surgical success
- Improvement in symptoms
- Diagnostic accuracy
- Absence of complications
- A particular recovery period
- A specific clinical outcome
- Acceptance by a particular healthcare provider
Statements regarding expected treatment outcomes, recovery periods, success rates, or similar information should be discussed directly with the relevant healthcare professional.
14. Treatment Risks
Medical treatments and procedures may involve risks, complications, side effects, and alternative options.
The relevant healthcare professional is responsible for explaining material clinical considerations as appropriate, including:
- Expected benefits
- Potential risks
- Possible complications
- Alternatives
- Recovery expectations
- Follow-up requirements
Patients should ask questions and ensure they understand proposed treatment before providing informed consent.
15. Medical Travel
Travel for medical treatment may involve additional considerations, including:
- Fitness to travel
- Medication management
- Mobility requirements
- Infection risks
- Recovery periods
- Post-operative travel restrictions
- Travel insurance
- Continuity of care
- Access to emergency services
- Follow-up care after returning home
Patients should obtain appropriate medical advice regarding whether and when they are fit to travel.
Pavera's travel coordination assistance does not replace medical clearance from a qualified healthcare professional.
16. Travel and Treatment Documentation
Patients are responsible for ensuring that required travel and medical documentation is valid and complete.
This may include:
- Passport
- Travel insurance
- Medical reports
- Prescriptions
- Vaccination documents where required
- Medical clearance
- Hospital documentation
Pavera may assist with coordination but cannot guarantee approval by immigration authorities, airlines, hospitals, insurers, or other independent organizations.
17. Follow-Up and Recovery Care
Pavera may assist with coordination of recovery and follow-up services.
However, patients should follow the clinical instructions provided by their treating healthcare professionals.
If symptoms worsen, new symptoms appear, or complications are suspected, patients should promptly contact an appropriate healthcare professional.
For urgent or potentially life-threatening symptoms, seek emergency medical assistance immediately.
18. Testimonials and Patient Experiences
The Pavera website may occasionally contain testimonials, patient experiences, case examples, or descriptions of healthcare journeys.
These experiences represent individual circumstances and should not be interpreted as a guarantee that another patient will experience the same result.
Medical outcomes differ between individuals.
Testimonials should not replace professional medical advice or individualized clinical assessment.
19. Third-Party Information
The Pavera website may include or link to information from:
- Hospitals
- Medical specialists
- Healthcare organizations
- Research organizations
- Government bodies
- Professional associations
- Other external sources
External content is controlled by its respective provider.
Pavera is not responsible for ensuring that every third-party website remains continuously available, accurate, complete, or current.
Users should evaluate external healthcare information carefully and discuss important medical questions with qualified professionals.
20. Artificial Intelligence and Digital Tools
Pavera may use digital technologies to support administrative activities, search, organization, healthcare navigation, or service coordination.
Where artificial intelligence or automated tools are used, they are not intended to independently replace qualified medical professionals in making clinical diagnoses or treatment decisions.
Any clinically significant recommendation should be appropriately reviewed or provided by a qualified healthcare professional.
Patients should not rely solely on automated or AI-generated information for diagnosis, medication changes, emergency decisions, or treatment choices.
21. Communication Channels
Pavera may communicate with patients through telephone, email, WhatsApp, website forms, or other agreed channels.
These channels are intended primarily for coordination and communication.
They should not be assumed to provide continuous clinical monitoring or emergency medical response.
If you send an urgent medical message through a non-emergency Pavera communication channel, there may be a delay before it is seen or answered.
Always use appropriate emergency services for urgent medical situations.
22. Privacy and Confidentiality
Medical and health information is sensitive personal information.
Pavera seeks to handle personal and medical information responsibly and in accordance with its Privacy Policy and applicable data-protection requirements.
Patients should also take reasonable precautions when sending sensitive information electronically.
For additional information concerning personal information, medical records, international transfers, retention, security, and privacy rights, please review the Pavera Health Partners Privacy Policy.
23. Limitation of Medical Responsibility
To the extent permitted by applicable law, Pavera is responsible for its own healthcare coordination and administrative services but does not assume responsibility for independent medical decisions made by licensed healthcare professionals or healthcare institutions.
Nothing in this Medical Disclaimer is intended to exclude or limit any legal responsibility that cannot lawfully be excluded or limited.
24. Informed Decision-Making
Pavera encourages patients to take an active role in healthcare decisions.
Before proceeding with significant treatment, consider asking your healthcare provider about:
- Your diagnosis
- Available treatment options
- Benefits and risks
- Alternatives
- Expected recovery
- Potential complications
- Costs
- Follow-up requirements
- What may happen without treatment
Where appropriate, patients may also wish to seek an independent second medical opinion.
25. Changes to This Medical Disclaimer
Pavera may update this Medical Disclaimer periodically to reflect changes in:
- Services
- Website functionality
- Healthcare coordination processes
- Technology
- Applicable laws or regulations
- Professional or operational practices
The latest version will be published on the website with an updated revision date.
26. Relationship With Other Website Policies
This Medical Disclaimer should be read together with:
- Privacy Policy
- Cookie Policy
- Terms and Conditions
- Any specific service agreement entered into between Pavera and the patient
If a specific written service agreement contains provisions that differ from this general website disclaimer, the terms of that agreement may apply to the service covered by it, subject to applicable law.
27. Contact Pavera Health Partners
For general questions regarding Pavera's healthcare coordination services, please contact:
Pavera Health Partners
Email: hello@paverahealthpartners.com
Telephone: +254 142 494 473
Address: Nairobi, Kenya
For privacy-related enquiries, please use the contact information provided in our Privacy Policy.
Important Medical Notice
The Pavera Health Partners website is not an emergency medical service and does not replace professional medical advice, diagnosis, or treatment.
Always seek advice from an appropriately qualified healthcare professional regarding your individual medical circumstances.
If you are experiencing a medical emergency, contact your local emergency medical service or nearest appropriate healthcare facility immediately. Do not wait for a response from Pavera Health Partners.
Our Commitment
At Pavera Health Partners, our role is to help patients navigate complex healthcare journeys with greater clarity, coordination, and support.
We aim to connect patients with appropriate healthcare expertise while respecting the essential role of qualified medical professionals in diagnosis, treatment, and clinical decision-making.