Last Updated: September 2026
This Cookie Policy explains how Pavera Health Partners ("Pavera," "we," "our," or "us") uses cookies and similar technologies when you visit or interact with our website.
It should be read together with our Privacy Policy, which explains more broadly how we collect, use, protect, share, and retain personal information.
By using our website, you may encounter cookies that are strictly necessary for the website to operate. Where required by applicable law, optional cookies such as analytics, preference, or marketing cookies will only be used after you have provided appropriate consent.
1. What Are Cookies?
Cookies are small text files that websites place on your computer, smartphone, tablet, or other device when you visit them.
Cookies allow websites to remember information about your visit and can help websites:
- Function correctly
- Maintain security
- Remember preferences
- Understand how visitors use the website
- Improve website performance
- Provide a more consistent user experience
- Measure the effectiveness of website content and communications
Some cookies exist only during your browsing session, while others may remain on your device for a specified period.
2. Why Pavera Uses Cookies
Pavera Health Partners may use cookies and similar technologies for purposes including:
- Operating essential website functionality
- Maintaining website and form security
- Remembering cookie-consent choices
- Remembering user preferences
- Understanding how visitors navigate the website
- Measuring website traffic and performance
- Identifying technical problems
- Improving accessibility and usability
- Improving website content and services
- Supporting communication and enquiry features
- Protecting the website against fraud, abuse, and malicious activity
We seek to use cookies proportionately and in accordance with applicable privacy and data-protection requirements.
3. Types of Cookies We May Use
3.1 Strictly Necessary Cookies
These cookies are required for the website to function correctly and securely.
They may support functions such as:
- Website navigation
- Security
- Form submission
- Session management
- Fraud prevention
- Cookie-consent management
- Network and server management
Because these cookies are necessary for providing the website, they generally cannot be disabled through our cookie-consent controls.
You may be able to block them through your browser, but doing so may cause parts of the website to stop functioning correctly.
3.2 Preference and Functional Cookies
Functional cookies help the website remember choices you make and provide enhanced functionality.
They may remember information such as:
- Language preferences
- Display preferences
- Previously selected options
- Accessibility settings
- Certain form or interface preferences
Where required by law, these cookies will only be activated after you provide consent.
Disabling functional cookies may mean that some personalized website features do not work as expected.
3.3 Analytics and Performance Cookies
Analytics cookies help us understand how visitors interact with the Pavera website.
They may collect information such as:
- Pages visited
- Time spent on pages
- Navigation paths
- Approximate visitor location
- Device category
- Browser type
- Referring website or source
- Website errors
- General interaction patterns
We may use this information to understand which content is useful, identify areas that need improvement, and optimize website performance.
Where required by applicable law, analytics cookies will only be placed after appropriate consent.
Analytics information should be used primarily for statistical and website-improvement purposes.
3.4 Marketing and Advertising Cookies
If Pavera uses advertising or marketing technologies, these cookies may help us understand the effectiveness of campaigns or provide more relevant communications.
They may be used to:
- Measure marketing campaign performance
- Understand how visitors arrive at our website
- Measure conversions from campaigns
- Limit repeated advertising
- Support relevant advertising where permitted
Pavera will not intentionally use sensitive medical or health information submitted through our healthcare coordination services for unrelated targeted advertising without an appropriate lawful basis and any consent required by applicable law.
Marketing cookies will not be activated before consent where consent is legally required.
4. First-Party and Third-Party Cookies
First-Party Cookies
First-party cookies are placed directly by the Pavera Health Partners website.
They may be used for:
- Essential website functions
- Security
- Cookie preferences
- Website settings
- User-experience improvements
Third-Party Cookies
Some website functionality may be provided by external services.
Those services may place or access cookies according to their own privacy and cookie policies.
Examples may include:
- Website analytics services
- Embedded maps
- Video platforms
- Social media platforms
- Communication services
- Appointment or consultation tools
- Security and anti-spam services
- Payment providers, where applicable
We encourage users to review the privacy and cookie practices of relevant third-party providers.
5. WhatsApp and External Communication Services
The Pavera website may contain a floating WhatsApp contact button or other links that allow visitors to communicate with us through third-party services.
Simply displaying a link does not necessarily mean that the third-party service places cookies through the Pavera website. However, once you click the link and leave our website, the external provider may collect information and use cookies or similar technologies according to its own policies.
Your interactions with WhatsApp and other external communication services are therefore also subject to the privacy and cookie practices of those providers.
We recommend that users avoid transmitting highly sensitive medical information through ordinary messaging channels unless the communication method has been confirmed as appropriate for that information.
6. Healthcare and Medical Information
Cookies used on the Pavera website are not intended to create unauthorized profiles based on a visitor's medical condition.
Information that you voluntarily submit through:
- Consultation forms
- Medical-record submission processes
- Specialist or hospital matching requests
- Second medical opinion requests
- Contact forms
- Healthcare coordination services
is handled in accordance with our Privacy Policy and applicable data-protection requirements.
We seek to maintain appropriate separation between sensitive patient information and ordinary website analytics or marketing technologies.
7. Cookie Consent
Where required, Pavera will display a cookie-consent banner or preference interface when you first visit the website.
The consent interface may provide options such as:
- Accept All
- Reject Non-Essential Cookies
- Manage Preferences
Strictly necessary cookies may remain active because they are required for the website to operate.
Optional categories should not be activated until consent is obtained where applicable law requires consent.
Users should also be able to revisit their cookie preferences where technically supported.
8. Managing Your Cookie Preferences
You can manage cookies through the cookie-consent controls available on our website, where provided.
You can also manage or delete cookies through your browser settings.
Most modern browsers allow you to:
- View stored cookies
- Delete individual cookies
- Delete all cookies
- Block certain websites from using cookies
- Block third-party cookies
- Block all cookies
- Configure notifications when cookies are being used
The exact process depends on your browser and device.
Blocking all cookies may affect the functionality of the Pavera website and other websites you visit.
9. Withdrawing Consent
Where our use of optional cookies is based on your consent, you may withdraw or change that consent.
Where available, use the website's Cookie Settings or Manage Preferences control to update your choices.
Withdrawing consent does not affect the lawfulness of processing that occurred before the consent was withdrawn.
Cookies already stored on your device may also need to be removed through your browser settings depending on the technology being used.
10. Cookie Duration
Cookies may be classified according to how long they remain active.
Session Cookies
Session cookies generally remain active only while your browser is open and are deleted when you close it.
They may be used for navigation, security, and temporary website functionality.
Persistent Cookies
Persistent cookies remain on your device for a defined period or until you manually delete them.
They may be used to remember:
- Cookie preferences
- Website settings
- Returning visitor information
- Analytics identifiers
The retention period varies according to the purpose of the cookie and the service that provides it.
We seek to avoid retaining cookie information longer than reasonably necessary for its intended purpose.
11. Similar Technologies
In addition to traditional cookies, our website or third-party services may use related technologies such as:
- Local storage
- Session storage
- Pixels
- Tags
- Scripts
- Software development technologies
- Device or browser identifiers
For the purposes of this policy, references to "cookies" may also include similar technologies where they perform comparable functions.
12. Website Analytics
Pavera may use website analytics tools to better understand website traffic and performance.
Analytics information may help us answer questions such as:
- Which pages are most frequently visited?
- How do visitors find the website?
- Which devices and browsers are commonly used?
- Are visitors encountering technical errors?
- Which content is most useful?
- How can website navigation be improved?
Where analytics services use cookies or similar identifiers that require consent, they will only be activated after appropriate consent has been obtained.
13. External Links
The Pavera website may contain links to:
- Hospitals
- Medical specialists
- Healthcare institutions
- Travel providers
- Social media platforms
- Partner organizations
- Other external websites and services
When you follow an external link, you leave the Pavera website.
The external website may use its own cookies and tracking technologies.
Pavera does not control cookies placed directly by independent third-party websites after you leave our website.
We recommend reviewing the relevant provider's privacy and cookie policies.
14. Protecting Your Privacy
Pavera Health Partners recognizes that visitors may use our website while seeking sensitive healthcare information.
We therefore aim to use website technologies responsibly and proportionately.
Where practical and appropriate, we seek to:
- Limit unnecessary tracking
- Avoid collecting excessive information
- Protect sensitive healthcare information
- Restrict access to information
- Use appropriate security controls
- Provide meaningful cookie choices
- Respect consent preferences
- Maintain transparency about the technologies we use
For additional information about how we protect personal and health information, please review our Privacy Policy.
15. Cookies Used on the Website
The specific cookies used by the Pavera website may change as the website, hosting environment, analytics tools, security services, and third-party integrations evolve.
Before publication, the production website should be audited to identify the actual cookies and similar technologies in use.
Where appropriate, Pavera may maintain a cookie register containing:
Cookie / Provider Category Purpose Duration Technology
[Cookie Name] [Provider] Strictly [Purpose] [Duration]
Necessary
[Cookie Name] [Provider] Functional [Purpose] [Duration]
[Cookie Name] [Provider] Analytics [Purpose] [Duration]
[Cookie Name] [Provider] Marketing [Purpose] [Duration]
Important: Placeholder entries should be replaced with the actual cookies detected on the production website before the final policy is published.
16. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect:
- Changes to website functionality
- Changes to the cookies we use
- New third-party services
- Changes to privacy practices
- Changes to legal or regulatory requirements
- Changes to analytics, security, or communication technologies
When significant changes are made, we may update the Last Updated date and, where appropriate, provide additional notice.
We encourage visitors to review this policy periodically.
17. Relationship With Our Privacy Policy
This Cookie Policy should be read together with the Pavera Health Partners Privacy Policy.
The Privacy Policy provides additional information about:
- Personal information we collect
- Health and medical information
- How information is used
- Legal bases for processing
- Data sharing
- International data transfers
- Data security
- Data retention
- Your privacy rights
- How to contact us about privacy matters
If you provide medical or personal information through our services, the Privacy Policy provides the more comprehensive explanation of how that information is handled.
18. Contact Us
If you have questions about this Cookie Policy or how cookies and similar technologies are used on the Pavera website, please contact:
Pavera Health Partners
Privacy / Data Protection Enquiries
Email: hello@paverahealthpartners.com
Telephone: +254 142 494 473
Address: Nairobi, Kenya
Our Cookie and Privacy Commitment
At Pavera Health Partners, transparency is one of the foundations of trust.
We are committed to using cookies and website technologies responsibly, giving visitors meaningful choices where appropriate, and protecting the privacy of people who use our website and healthcare coordination services.